Any request for cancellation must be received by e-mail at [email protected]. In case of cancellation, our refund policy is:
- 10 days or more before the tour dates: 100% refund.
- 5 to 10 days before the tour dates: 50% refund.
- 5 days or less prior to the tour dates: no refund.
When we have to buy entrance tickets in advance (Eiffel Tower, Versailles, Louvre, Musee d’Orsay, etc) the amount paid for these will not be refunded. Conditions will be similar in case of strike in the listed places. Cancellation or interruption of the tour during its delivery at the client’s wishes shall not give rise to any refund.
If a cancellation requires a refund of any amount, total or partial, the refund will be processed within 30 days from the cancellation confirmation.